Originally Posted by
nikkijoie
Adam Smith
After reading everyone's great suggestions over the past day or so, I plan to try The Macker's approach by sending a nice long factual detail letter of my unfortunate event to the CEO of Air Canada. I plan to send my letter, along with copies of all my receipts and relevant documentary evidence, in a certified/signature return required letter so can you or someone please confirm the CEO's name and address, which I have as follows:
Mr. Michael Rousseau
Air Canada Corporate Headquarters
7373 Boulevard de la Côte-Vertu Ouest,
Montreal, QC H4S 1Z3
Canada
Thank you for everyone's great input and discussion here. You all have educated and help me tremendously. Thanks again.
[MENTION=152761]King Chung Huang[/MENTION] - Thank you for your question.
I successfully used the same exact COVID-19 test laboratory and exact the same document on June 29th to enter HKG successfully after Air Canada mistakenly claimed that the same document dated June 17th was not valid. Since Air Canada kicked me off their AC007 flight on June 19th, I have been to HKG and stayed there for 4 months and now I'm back in Seattle to handle my Air Canada case.
nikkijoie
Just because another airline allowed you to fly to HKG doesn't mean AC wasn't correct in denying boarding. The fact you were allowed into HKG also doesn't mean they weren't correct. There's a difference between an agent feeling all is in order and allowing entry and you meeting every technical detail.
CX being based in HKG is likely to have a better feeling/relationship with HKG immigration than AC.