Originally Posted by
Adam Smith
Unfortunate that AC was not more helpful. You may also want to consider [MENTION=751786]The Macker[/MENTION]'s suggestion of going through senior executives before filing your claim, which was also successful for my mother some time ago (and for her, it generated the cash refund she was looking for plus some goodwill compensation on top of that).
If you choose to go to court without going down that road, so be it, although I would second [MENTION=23937]flyerCO[/MENTION]'s advice to talk to a real lawyer first. The pseudo-legal advice you get on the Internet is often worth what you pay for it, or even less.
Originally Posted by
The Macker
I have has a lot of success writing a nice letter along with supporting documents and send it to the CEO of Air Canada's office. Now he will not respond directly, but it will move down the corporation and somebody will respond. In my experience, I have gotten resolutions worth $100,000's of work by doing this. Way easier and more likely to get a responsible response. You are well written in outlying you problem, I would assume you have copies of the test, tickets and what every else you have to support your arguments. I would suspect you would get an Air Canada gift card for what you are asking.
Adam Smith
After reading everyone's great suggestions over the past day or so, I plan to try The Macker's approach by sending a nice long factual detail letter of my unfortunate event to the CEO of Air Canada. I plan to send my letter, along with copies of all my receipts and relevant documentary evidence, in a certified/signature return required letter so can you or someone please confirm the CEO's name and address, which I have as follows:
Mr. Michael Rousseau
Air Canada Corporate Headquarters
7373 Boulevard de la Côte-Vertu Ouest,
Montreal, QC H4S 1Z3
Canada
Thank you for everyone's great input and discussion here. You all have educated and help me tremendously. Thanks again.
[MENTION=152761]King Chung Huang[/MENTION] - Thank you for your question.
I successfully used the same exact COVID-19 test laboratory and exact the same document on June 29th to enter HKG successfully after Air Canada mistakenly claimed that the same document dated June 17th was not valid. Since Air Canada kicked me off their AC007 flight on June 19th, I have been to HKG and stayed there for 4 months and now I'm back in Seattle to handle my Air Canada case.
nikkijoie