FlyerTalk Forums - View Single Post - Is El Al customer service only available by WhatsApp
Old Nov 30, 2021 | 1:37 am
  #16  
momoflyingguy
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Join Date: Jun 2019
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Originally Posted by gordo6
At least before COVID, it was done automatically if you called from the phone number associated with your Matmid number.
Right, that is phone service. But with whatsapp i dont think they have a special version of whatsapp programmed to prioritise queries of status holders by recognising the number. Maybe after the query being picked up by someone the first time it is pushed on along quicker than others.
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