FlyerTalk Forums - View Single Post - Receipt / folio not being emailed
View Single Post
Old Nov 30, 2021 | 12:49 am
  #20  
carrotjuice
40 Countries Visited
All eyes on you!
15 Years on Site
 
Join Date: Apr 2007
Location: Anywhere
Posts: 7,062
No hotel bill via email

I notice for my stays this year at various Marriott group hotels, all booked via the Marriott app, I never once received the hotel bill after checkout - even though I specifically asked Reception for it (and they indeed have “triggered” in their system). I had called and checked with Marriott customer service - indeed my email address, used for decades now, is correct in my profile. Still an unresolved mystery, so now I have to insist on a physical printout - in case of retroactive claims.

Anyone else has the same problem?
carrotjuice is offline