FlyerTalk Forums - View Single Post - Capital One "security" changes makes international account access difficult
Old Nov 29, 2021 | 6:55 pm
  #45  
Leopardz
All eyes on you!
5 Years on Site
 
Join Date: Oct 2017
Posts: 145
The 2FA is absolutely ridiculous. I use Google Fi and I can’t get an SMS code or a phone call because Capital One’s system thinks Google Fi is a VOIP service. I called customer service and they said that they have no workaround. They activated my card manually but I can’t use the app nor online banking. They said I have to call in and ask if I want information about my transactions or if I want to go over my monthly bill. Is the only real practical solution to change cell phone providers? I don’t understand why they need to make their security processes so more convoluted than AMEX, Chase etc. Really frustrated.
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