Originally Posted by stimpy

Well I had an event where the airport had to be evacuated for security. Everyone had to leave and go stand outside for over an hour, except those of us in the first class lounge. Another example is when snow or some such event cancels your flight. Rebooking directly in the First lounge means you have a dedicated agent standing in front of you as you review your various options. That is so much nicer than doing it over the phone or on some flaky website.