Originally Posted by
andy_dangg
There’s no welcome amenity with Discoverist/Explorist—I was talking about how Hyatt Prive bookings are supposed to come with a welcome amenity (I’ve seen bottles of wine, fruit, chocolate, etc). It wasn’t listed as a benefit on the welcome letter so maybe this property doesn’t offer one.
I thought the Prive welcome amenity was arranged and paid for by your Prive agent as part of the Prive program. You should contact your Prive agent to say that you were surprised and disappointed not to receive anything. There's usually a card with the amenity making clear that it's from your agent and not the hotel.