The drink coupon was with my key. The front desk agent mentioned he had my Accor number, just no mention of status. It was late and hate to ask for benefits. It didn’t matter much. I care for the drinks but less for cookies in a bag. An upgrade is nice but expecting it too much makes me sour when not provided. I try not to be a Shane Patton too often 🤪
I also asked for a late checkout and they agreed without questions.
Originally Posted by
CanadaDH
That sounds more like a computer systems problem than a recognition/benefit delivery problem. I suspect your status just wasn't registering on your room account at all, for any of the benefits to be triggered. Especially the part about being charged for premium internet, since that's a automated process that either charges/waives the fees based on membership. Add that to the fact that basically no other status benefits were provided, and it makes be think the system somehow just didn't carry your status to the room account. Did you ask them after check-in about the missing welcome amenity, and the missing drink tickets, etc?