Originally Posted by
Dr Jabadski
Unfortunately a recurrent nightmare. It’s still going on.
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Today, trying to book 2 different tickets, different dates, all UA or UA Express domestic, full website, 2 different browsers, all cookies cleared, still no joy. Called UA, they called back in 30 minutes, rep of course said he could help, he could NOT help, transferred to web support, 10 minutes elevator music, discussed first ticket, rep said he could help, he could NOT help, 10-15 minutes back and forth, I said I had just purchased $1,000 of TravelBank funds (UA CC 8x promo) and I’d like a refund, hold for 10-15 minutes, he said he could do it, done, discussed second ticket, no more holds, done. Total phone time about 45-60 minutes.
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Just more terrible customer service. Just another United money grab attempt for providing ZERO service. Enough people with TravelBank balances will give up, pay for the ticket with a credit card, and then have their TravelBank funds expire so that UA keeps this free money.
FWIW, after several (more) failed attempts to buy a ticket with TravelBank funds on the full website over the past few months, each resulting in a long and annoying phone call to buy the ticket with TravelBank funds, tonight I purchased a ticket with TravelBank funds quickly and easily
on the mobile app.
In contrast to the full website, where the ticket price is displayed on all payment pages, on the mobile app the price is NOT displayed on the last 2 payment pages when using TravelBank funds. I had to go back 2 pages to confirm the exact ticket price, fortunately it didn’t cause any problems.