Originally Posted by
alextrips
Would not do this. Never in all my travels at any hotel have I been asked to do this. Call Hyatt reservations and have them investigate. They have the ability to call the resort and speak to the on-site reservations staff.
I have a stay next month and didn't get any email like this.
My stay was part of the 15% off deal going on right now, which requires a 1-night deposit within 24 hours. If your reservation isn't like that, then....
Just got off the phone with Hyatt Central and was connected to a Senior Reservations person who, after listening to my story and writing down the name of the website I was directed to, phoned the hotel. After me being on hold for a while, she returned and confirmed that this is a new policy going forward at the hotel and that Hyatt would be including information about this new process on their website. She was putting a note in my reservation should anything untoward happen going forward. I'm also going to be checking my credit card statement very closely in the weeks ahead!