FlyerTalk Forums - View Single Post - Hilton canceled my reservation due to temporarily closed property
Old Nov 23, 2021 | 6:25 am
  #44  
WasKnown
 
Join Date: Apr 2021
Location: Manhattan, Palm Beach Island, San Francisco, Boston, & Hong Kong
Programs: Lifetime United Global Services, Delta Plat, Hyatt Globalist, Marriott Ambassador, & Hilton Diamond
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Originally Posted by hugolover
In which country is a reservation not a contract? In the UK? In France? I didn't say they needed to provide an alternate room, I said you could recover the cost of difference if there was any. The consumer should not be at a loss. You genuinely believe in the Unfair Contract Terms a hotel can just willy nilly cancel a room and say go away? The reasons for cancellation matter, but I already pointed that out, and you know I did.

I already commented this wouldn't apply in the US, that's how my comment started that you decided to answer to when I said the US a lawless place and this would not happen in Europe.
Originally Posted by LondonElite
A reservation is not a contract, and booking conditions set out that prepaid rooms can be reimbursed if the hotel is not open. It’s not that difficult. There is no requirement in law to provide an alternate hotel room.
I googled it out of curiosity and most online resources seem to suggest hugolover is correct and LondonElite is wrong. Per these articles (which frankly should be taken with a grain of salt), hotel reservations are contracts regardless of prepayments.

https://www.smartertravel.com/hotel-guest-rights/
https://www.travelweekly.com/Mark-Pe...nding-contract

This is (presumably) in a US context.
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