Originally Posted by
Kacee
The rule change on removal of upgrades has been referenced many times in this forum. If your agent didn't put you on hold for supervisor authorization before removing the upgrade, that was a violation of protocol.
May have changed then (or was never a protocol followed) especially in the past two months, I did multiple upgrade cancellations to rearrange family’s PP to maximize usage. (Not all to reupgrade immediately to “bypass” waitlist).