Originally Posted by
Kacee
Supervisor approval has for several years been required to remove a pending instrument upgrade request. It's to stop people from doing exactly what you did.
Yes a P fare purchase would typically reduce PZ.
hmmm… that means I got supervisors on most of my calls on this? I think not. A few years ago, phone agents were allowed to push through an upgrade… that may have stopped. But one could always (in my experience) remove a pending upgrade request.