Originally Posted by italdesign

Hotel: Delano

Comment: check-in was fine (despite no upgrade). After that, it went downhill. The sink door fell. The computer chip above the mini bar broke. Only one soap for the entire suite; there was no body wash, do they expect guests to reuse the one soap between hand washing and shower? I mean it's doable, but at a 5 star hotel? No slipper or robe in room, requested slipper, took 1:30hr to arrive. Bed not very comfy, poor for 5 star hotel. Toilet paper had no opening, had to awkwardly pry it open. Big water bottle not clearly marked as mini bar item but in fact costs something like $22. In room Coffee also costs money. You pay about $30 for a cup of coffee in the room. Lovely.