<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by Scotsflyer:
I certainly won't be using Airline Network again, that's for sure... </font>
A classic study in bad customer dispute resolution - they have parted with substantial sums as costs in settleling this and in the end their handling has still poisoned your relationship - this is so common when vendors get sideways with their customers - it is the method of handling and communication that leaves the long term taste more than the results.
[This message has been edited by B Watson (edited 04-19-2003).]