It was a Blu for Business Amex. I have the Platinum and Business Platinum along with several other amexes. It was not a prepaid rate. I paid at check in and check out the balance was good and I left. A few days later there was a separate charge for $30 and the hotel wouldn't tell me anything except for damage to room. I had to involve the State Attorney General office to get any real information and the picture was sent to them and they sent the picture to me. I have no idea who did that to the chair but it wasn't me. I have no idea if that was even the chair from my room of if that is a chair they keep.in their storeroom and just keep taking a photo of and use first such occasions. I have zero idea how to prevent this from happening over and over to me again at different hotels. In the meantime I've not stayed at another best western as they clearly didn't have my back at all and did nothing here so I'm sticking with Marriott and Hilton and Hyatt but I'm still concerned of the same issue coming up.