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Old Nov 20, 2021 | 4:20 pm
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xliioper
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Originally Posted by exwannabe
I have never been able to use it other than by phone text messaging. I thought the DL live chat on the website died years ago.
If you want to chat with a person, you need to type "Representative" in the Virtual Assistant window above. I used it a couple weeks ago to apply a RUC to a flight. The "Message Us" link on page below brings up the assistant window. I believe it was somewhat hidden for awhile during Covid (it was still there, but was only showing next to Hearing & Speech Impaired contact option).

https://www.delta.com/us/en/need-help/overview
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