I almost posted a request for direction with my arrival issue of refusal to add my HH# but let it gon as COVID rules seem to have everyone including staff on edge but experienced multiple issues.

Seoul Millenium Hilton- checked in for 4 night stay (charges to be paid by hosted team related to tourism). I received no confirmation email but with communication barriers just let that go. Arrived with tour guide (indep consultant hired by hosting group). I inquired as to whether my HH# and diamond status was reflected. Was told multiple times not to worry my stay would be paid for. Asked multiple times for # to be input but denied and too tired after international flight to deal with it. Asked for high-speed internet password and was told that was only for HHmembers! After reiterating that these are the reasons my number should be in there and a long silence, they verified my number and added a code for the free high-speed internet but indicated they could not put my number in and reiterated not to worry my stay would be covered. I asked if there was a lounge and they indicated it was for members. more silence.

With a packed itinerary till evenings I let it go, I made a charge in the restaurant and figured Id at least be able to sort it with the diamond desk. Upon check out I asked for my folio/invoice/receipt trying all the words I could think of and was again told the stay was covered by someone else and I didn't need it, followed by they couldn't provide it! My driver was waiting for me and the translater now gets in the conversation and insists to me that I don't need it because I am not paying. I attempted to refocus the staff on my needing my folio as the guest. They advised it was a prearranged rate so it would go to the person who was paying. I let them know I had a charge so I needed it (trying anything I could at this point). Then the story changed to the room has not yet been paid so they couldn't give it to me! After more tug of war they printed something with my name but not the nights or # or any charges. Finally, I got them to put the nights on and my name...no charges and no number.

I'm floored. what would you do?

I already read posts on advanced purchase sbut that doesnt fit in this case either.

On another note, i understand this property is being torn down to make appartments so people won't have to worry about this for long.