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Old Apr 23, 2003 | 8:04 am
  #5  
ScottC
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Join Date: Sep 2000
Programs: BA, AA, DL, KLM, UA
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I love this bit:

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Praise airline personnel: "Considering the pressure you're under at this terminal, the quality of service is just remarkable. I know the company's got problems in other places--I hear about them every weekend from [first name of airline's president]. But he'll be glad when I tell him the story around here.''
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That's sure to make you seem respectable...

Oh yeah, I hear BA isn't doing too well, Rod and I were discussing it over squash last weekend

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