FlyerTalk Forums - View Single Post - UA ticket, account, ID name mismatch/spelling, order, concatenation issues [Merged]
Thread: UA ticket, account, ID name mismatch/spelling, order, concatenation issues [Merged]
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Old Nov 19, 2021 | 9:34 am
  #61  
Kacee
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Originally Posted by FlaAnnie
Yes, thank goodness, I saved the email. Always wondered if I'd need it, since the reservations are on the app... now I know! What should I look for to know if, in fact, I might be liable for additional changes/charges?
On the facts you describe, including holding a receipt showing the ticket was issued by UA at time of purchase, there is no basis for any extra charges. I would call UA again.

The ultimate remedy is a complaint to the Department of Transportation (Air Travel Complaint Form). It's illegal for an airline to assess additional charges on top of the price displayed on the website and/or after it's already issued a ticket.

Follow up question, you did purchase this ticket from United on its website? Not from an online travel agency?
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