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Thread: ALL does note allow to use points in reservations
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Old Nov 18, 2021 | 8:46 am
  #9  
KLflyerRalph
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15 Years on Site
 
Join Date: May 2010
Programs: Delta Silver, HH Gold, Accor Gold, IHG Platinum
Posts: 5,396
Originally Posted by chrism20
Sounds like you will need to call customer services to get your account unlocked. They will ask you to email them a copy of your passport or drivers licence to confirm its you and also ask you to reset your password.

Do you by any chance use Award Wallet? That was what was causing my account to lock as the Accor system was thinking it was a suspicious login
That was indeed also the case. Called in and got a very nice rep who verified and unlocked the account within one day.
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