Schedule Change
I was hoping the FT group could provide some insight into this issue I'm facing.
I had booked YYZ-YYC-YVR-OGG earlier this year when the non-stop YYZ-OGG flights had not been loaded into the system.
There has been a schedule change and my flight timings have changed and I am now asking Air Canada to protect me on the non-stop flights to OGG as opposed to accepting the schedule change that still routes me through YVR.
Air Canada says that since it was an Aeroplan booking, I must contact Aeroplan to confirm the schedule change and request the change.
Aeroplan states that I must accept the schedule change through YVR or they will have to re-price my reward ticket if I want the non-stop flight.
I thought once a schedule change is initiated by the airline, we are able to choose the flights that accommodate passenger as long as there is availability.
We are not looking for a date change or Origin/Destination change.
Am I misunderstanding the schedule change rules?