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Thread: how does the cancellation / no show works?
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Old Nov 18, 2021 | 7:45 am
  #8  
slariz
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Join Date: Apr 2005
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Originally Posted by dect002
Hi guys, i have quite a complicated situation, I made a reservation for December last month and the weekly rental was around $470 all in. I also received a confirmation e-mail stating all the breakdown and the final price. However, today when i logged in national website to view my booking, it showed $1000+ . It was shocking. Not sure why this happens? I have called CS few times and their reply was always the same : Oh we are not able to pull up your reservation. Have anybody experienced this before? Luckily i caught it before hand and not last min before arriving. Would printing out the e-mail confirmation help when i reach the location? The location is LAX. Hope they can honor the rate that was booked previously.
Did you use a corporate code? They are reports that all the codes have stopped working and previously booked reservations would reprice at normal, market prices. CS should see that though and reprice back to booking quote.
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