Originally Posted by
fliegwech
understanding a bit how complex the IT infrastructure is not only at BA I would be surprised if the access would be back before december. My guess is that BA is still using very old database systems and have not really adapted what Cloud Software is about. Look at all the glitches on their website and mobile app.
However why such a poor customer service? Instead of updating that it will take longer there is still the absurd message that the access shall be back by yesterday.
Old systems or not, there shouldn’t be down time; issues should be caught in any one of multiple pre-production environments if they are following a proper software development lifecycle process.