Why can't BA at least put out a message to say sorry and give us an estimate as to when systems will be returned? To me, the airline's services continue to deteriorate and it just seems like a lot of these issues are avoidable, but no one cares. Whether it is this issue, waiting hours on the phone (if they don't hang up on you) to do something that should be able to be done online, horrendous check-in queues at their own home airport/terminal or below par catering in premium cabins - it just seems like a rubbish airline charging premium prices.
I'm just struggling to understand how any of this is acceptable. Does Sean Doyle or his team actually care?