Originally Posted by
Troopers
That's correct. My balance is 24k less than it was yesterday (I'm certain of this and have a screenshot from last week with the 24k), and there isn't an 24k activity.
Perhaps it's a coincidence and/or associated with the missing 24k, but I did received several "Confirming your points activity/Points have been deducted" emails within the last few days. What's odd is that these activities were booked (with points removed) months ago but it shows up as a recent activity.
Here’s a likely scenario -
They cancelled your reservations you saw the points balance including them being cancelled. (Thinking you had more due to them being cancelled).
Then when they were rebooked the 24k points were deducted.
With this scenario it would show those same reservations under past activity only it would show them deducted today.
Happened to me which is why I mention it.