Originally Posted by jamesteroh

And it puts additional work on the Front Desk staff who is already understaffed and has to deal with things like giving out extra towels and soap to people that house keeping used to do in the past.

I've found that messaging the hotel in the app works great when the F&B credit isn't applied. Seeing the hotel can handle posting charges to the room that happens the day of check out they should have no issues applying the credit either.