Originally Posted by
anngi
After reading everyones posts here and numerous tries to reach AA by phone and callback none of which worked the latest attempt being a 3 hour hold I just canceled online. It is for an international flight. For those still dealing with AA know if you choose the callback option the callback is only done by a domestic agent. They then have to transfer you to international and the circle begins again.
Just call the Spanish number and you'll get an agent that can touch international and domestic redemptions.