FlyerTalk Forums - View Single Post - Segment cancelled during travel due to AC mistake - compensation and process?
Old Nov 15, 2021 | 8:20 am
  #3  
YOWgary
40 Countries Visited
Community Builder
All eyes on you!
10 Years on Site
 
Join Date: Oct 2013
Location: YOW
Programs: AC SE, FOTSG Platinum
Posts: 6,551
Originally Posted by stevendorechester
what Air Canada did was illegal and should be investigated .
What specific law was broken here, and how?

OP booked a just-inside-the-rules connection, and it sounds like an AC employee screwed up when trying to short-check his bag as a courtesy. This is almost certainly AC's fault, and deserving of compensation for OP's out-of-pocket costs at minimum, but as the old saying goes, "never assume malice where incompetence will suffice".

As for rebooking him onto later flights, even a one-person IRROPS situation is not the same as IDBing people off of an oversold flight, nor does it require that empty seats be held available each day on other flights to accommodate misconnected passengers.

The only flight for which IDB might apply at all would be the originally-booked YYZ-YEG, and from what we've been told so far it doesn't sound like that one fits either.


Originally Posted by stevendorechester
It would be even worse if your flight was oversold and the agent in Toronto intentionally refused to help you in an effort to deal with the oversold situation.
Lots of things would be worse if we chose worst-case hypotheticals.
YOWgary is offline