Originally Posted by
Anna Nadal
Jon, that’s exactly what is happening to my future husband's flight…they issued mine, but not his, even though we urged them that it was essential that they did both together because it was for getting married! they said “we should wait” and that his “booking was confirmed” …but two days later his reservation had disappeared. The call centre is chaos and they don’t give us an effective solution. What was the outcome for you?
Kind regards
Anna
Hi Anna,
I am sorry to hear about the difficulties regarding your partner's booking. I cannot make any promises since we have no access to the booking system. However, I would like to cross-check your booking with my colleagues in the Service Center. Please send us a private message with the booking code and passenger name. We will then try our best to assist.
Best Regards,
Jasmin