Originally Posted by
LDNConsultant
Best Advice: Hope for the best but prepare for the worst.. numerous experiences that my old SPG one dealt with (the little things like greeting cards in the room, bringing my fav local beer and etc) as well as requesting points (back-dated)/upgrade confirmation just requires more time and effort via phone/e-mail.
Possibly even better than best advice is stop giving Marriott your business. They have run the loyalty program customer service into the ground and are planning to finish it off with a massive devaluation in 2023. It is unfortunate for all of this to have happened and continue and I don’t know if it was necessary or a good plan for Marriott business wise?