Originally Posted by DreAAmliner

This is scary, and an important reason they need to show the fare codes in the portal.
us FTers are savvy enough, but an ordinary traveler would have a bit of a surprise day-of and, very rightfully, not be happy.

Good to hear about a positive CS experience though.

Also, i read the terms for the travel credit and it is not clear enough to me if it is on a cardmember anniversary basis or calendar basis.
In other words, do i need to use it by 12/31 this year?