Originally Posted by
BThumme
Booked a trip in FIrst Class, Capital one booked me in a mixed itinerary:
EDIT: Called the C1 travel team. They see what I see - should be in first, and they are also (thankfully?) able to see my second leg is in economy, so I'm not crazy. They are going to leave my ticket as is, and try to escalate it internally and they will call me by midnight monday with their solution.
EDIT2: They called me back and fixed it. So word of warning, double check any itineraries you book. Shoutout to Arthur from the C1 travel team.
This is scary, and an important reason they need to show the fare codes in the portal.
us FTers are savvy enough, but an ordinary traveler would have a bit of a surprise day-of and, very rightfully, not be happy.
Good to hear about a positive CS experience though.
Also, i read the terms for the travel credit and it is not clear enough to me if it is on a cardmember anniversary basis or calendar basis.
In other words, do i need to use it by 12/31 this year?