We had a generally decent five-night stay at the Corinthia last month. We booked well in advance at an Amex FHR rate that gave us the fourth night free, so it represented good value for us over the leadup to the London Marathon, which my wife was running. The Corinthia is exceptionally close to the finish line, so location was the biggest factor in our choice.

We were in an executive room, which faced onto the courtyard and was spacious for London, although much of the real estate was a large walk-in closet/dressing room. This all worked well for us, giving us ample space for our more-than-usual luggage, and we liked the quiet that came with the courtyard exposure. The neighborhood got somewhat rowdy on the some of the nights we were there, which may have been a function of marathon weekend. Hard product and public spaces were all vary nice, and we had an outstanding dinner at the Tom Kerridge restaurant on property. Front desk staff were friendly and efficient, and happily accommodated our request for a noon checkin.

We didn't have any of the technological/reception issues mentioned above.

We had one major glitch at the outset of our stay, as the driver the hotel had arranged to pick us up at Heathrow didn't want to wear a mask, telling us he was "medically exempt" and not required to do so. We had, however, insisted from the hotel when we booked the car that we'd be assigned a fully vaccinated driver who would wear a mask, and the hotel gave us that assurance. (This was our first trip abroad since the onset of Covid, and we did not want to risk getting stuck in the UK, as my wife would be running the Boston Marathon a week after London). The driver, grumpily, ultimately agreed to wear a mask when it became clear we were not going to get into his car otherwise. We told the concierge staff about the experience, and they were appropriately annoyed on our behalf, and waived the fee for that car transfer.

The biggest annoyance of the stay was failure of housekeeping to replenish coffee cups, drinking glasses, etc. It was impossible to have a cup of tea in the afternoon, or a nightcap from the minibar, because everything was cleared away at morning by housekeeping and never replaced. So every day we would have to call requesting this stuff, and eventually housekeeping would bring us glasses, cups, etc., although often not what we asked for. It was an annoyance, and when we complained, hotel staff seemed confused as to why we'd be bothered by this. My guess is that it's a result of staffing shortages, and it struck me as fairly typical of the sort of shortcoming that is common at luxury properties (outside the very top tier) in the pandemic era.

Another odd thing was that one of our neighbors down the hall (possibly Sylvester Stallone, who was staying on site) had a bodyguard stationed outside their door whenever they were in their room, so that was a bit strange.

We'd consider staying there again, but on the whole, there are other properties and neighborhoods we like a bit better, so you're more likely to find us, in the future, at the Rosewood, Batty Langley's (which, I know, isn't "luxury"), or one of the Firmdale properties.