Just had to use this. My wife has gold and 4 vouchers. I had plenty of points. We wanted that 2-4-1 award deal. So had to pay 10€ to Finnair to transfer enough points to her to get the deal. I totally understand this 10€ charge as this is probably is a manual thing that requires 15 minutes of work from a Finnair employee to do.

NOT! The transfer was immediate, but it took 30 minutes of queuing on phone to get through CC to book the trip. And no, you can't take points and vouchers from different accounts.

Finnair's web pages are so sad. Really few things you can do online. You can't book 2-4-1. You can't change award flights. Almost everything you want to do requires to contact CC. Even platinum email has 2 months delay. The webpage chat says the queue is full, you can't even enter a queue logged in as plat.

Strangely the phone app has a different queue system and I actually got into place 3 in the queue. But I got disconnected once as my iPhone autolocked and I was kicked out. Maybe the app has platinum prio? But the best option still is to call platinum line. They even have a call back option. But it is bad. It is not like press # for call back. It is like leave a message and tell your name, phonenumber and AY member number.

Gold line had a long queue, no callback option and ultimately my wife was transferred to an English speaking person, that could not complete everything as the main CC was closed and he could not charge the vouchers, so he had to complete the reservation next day. Next day she got the tax-payment link and everything was completed, but really bothersome.

I really wonder what it is for a non-member when plat and gold have this much issues. Can you get in touch at all? So sad they had all covid-time to fix their IT.systems, but would not spend. Now their IT-systems are working really bad, so everything requires human interaction, but they fired everyone so now they are desperately trying to hire new people and train them to handle the huge CC load. GG AY