hotturnip The Road Goes On Forever

Me writing my email finally to corporate finally got the manager to call me back. This is the transcript of my voicemail

They explained their system allows rooms to be overbooked, and any rooms booked the day of are subject to cancellation (note: I immediately called the property after booking to confirm everything was okay).

-Manager says she apologizes for (literally her words) "an inconvenience Hilton caused me, not the property"

-Their property followed the correct procedure of notifying me prior to my arrival.

-Because I booked the day of, there is no compensation due to me from the property. I was not "walked" because my reservation was not made prior to that day.

-I was told my reservation could not possibly have been confirmed (I have the email confirmation)

-She said sorry and that is now considered resolved, and hoped I would consider staying there again (I won't).


I am somehow more unhappy than if I had not gotten a call. I'm just going to write back to the Hilton customer email address that opened this case and see if they can throw some points my way, there's not much else that can be done at this point and the property is clearly trying to put the blame at the company instead of taking ownership.