Originally Posted by
LadyWrites
<snip> This happened in August, and I never got the chance to send DL a message about the CSR, and how her assistance was greatly appreciated. So, without having a specific name, can I (should I?) send a message of thanks, and if so, who should I send it to?
I don't think providing the details as you described them would get her in trouble and in fact shows kindness and care toward a customer and fellow human. Others will know for sure, but I expect if you provide the ticket number (if DL chooses to) it could figure out who touched the reservation and identify the agent at JFK.