Datapoint of the ambassador service getting worse. Sent email about two recent stays not posting my welcome points. 4 days for a response and they only commented on adding points to one of the stays not the other. Had to respond back again to get those and found out the JW Marriott Orlando didn't post points either. I shouldn't have to call and talk on the phone these should be taken care of. $40k with marriott this year and counting, very bleh. To add to the laughfest, I posted the experience in the Marriott FB group and Marriott Denied the post and told me to reach out to them, LOL.