FlyerTalk Forums - View Single Post - Decrease in quality of Delta customer service?
Old Nov 11, 2021 | 5:26 pm
  #12  
DeltaFan4Now
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Originally Posted by lonelygod
I’m literally done with the texting thing.

Currently stuck in comfort+ window seat where all seats are occupied at my row. Wanna downgrade back to Y where I can get an entire row to my self. Such an easy thing to do. The app shows 109 seat available in Y and the seat map looks embarrassingly empty.

Texting agent said: “main cabin seats are fully booked”.

Will go to skyclub and get it done once landed.
Two points. (1) On a recent ATL-LAS flight on a 764, coach looked like a ghost town by seat map. Boarded full. Suspect a lot of BE seats. (2) I’ve been told several times by SkyClub staff recently that they don’t have the power to do anything anymore. I was flabbergasted. I couldn’t tell if it was laziness or new policy but they were useless.
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