Overall I find the employees friendly and helpful, which I consider good service from the employee personal point of view. With that being said I think service is absolutely horrible, I say that since I have to jump through a lot of hoops, wait forever, etc to actually get a person that can help me. Add to the product being offered box meals and all these other things it is an overall poor experience. I want to clearly differentiate the two since I think Senior Management and the Executive team have not planned and adjusted and the front line employees are doing the best they can. PS on the executive team I understand a lot of industries have the same, issue but once again that does not give them a pass.