The last few times I’ve interacted with Delta customer service it’s been a disappointing experience with an especially frustrating interaction today. Has anyone else noticed this recently?

I always want to be courteous and respectful to the agents who probably work too long and aren’t paid enough but it’s been a real bummer (got bad pricing info today and an agent who said asking for vaccination status of passengers was illegal discrimination and then kind of stopped helping me). With this and the GUC downgrading I’m considering shopping around for a status match next year.