FlyerTalk Forums - View Single Post - Email received from Bonvoy : "Personal Ambassador, your single point of contact"
Thread: Email received from Bonvoy : "Personal Ambassador, your single point of contact"
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Old Nov 8, 2021 | 2:52 pm
  #42  
MarkCron
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Originally Posted by TerryK
It still reads to me that it is an Ambassador Team. Single point of contact may just be marketing term for single phone number or single email address. You can use single point of contact for all Marriott related services such as reservation, Bonvoy account issues, missing stays etc.

I am sure there are exceptions where some members do have dedicated Ambassadors.
Yes, back in May it was clear that there were no (or very few exceptional cases) personal ambassadors.
The question is if the new language is marketing speak or if actual personal ambassador service is returning
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