Originally Posted by
TerryK
It still reads to me that it is an Ambassador Team. Single point of contact may just be marketing term for single phone number or single email address.

You can use single point of contact for all Marriott related services such as reservation, Bonvoy account issues, missing stays etc.
I am sure there are exceptions where some members do have dedicated Ambassadors.
I also take Personal Ambassador as my single ambassador not a bunch of different ambassadors.