Hi everyone,

Recently, Hilton introduced the latest in a series of tech innovations that enhance the guest experience across the company’s 18 world-class hotel brands.

Sharing Your Digital Key with Travel Companions

In a first for a major hospitality company, Digital Key Share will allow more than one guest to have access to their room’s Digital Key, which turns the free Hilton Honors app on their smartphones into a room key. In the coming months, Digital Key Share will roll out globally to all hotels currently offering Digital Key technology.

How it Works: The primary guest can share their active Digital Key with up to four additional people or devices from the Hilton Honors app. For the secondary guest to gain access to the Digital Key, they must receive an invitation from the primary guest, be logged into the Hilton Honors app and pass a security check that happens instantly in the background. Guests who accept a share will have access to the room and property throughout the duration of the stay and, for security purposes, cannot further share the Digital Key.

Enhancing the Complimentary Room Upgrade Benefit for Elite Members

Celebrating elite Gold and Diamond Hilton Honors members with complimentary, space-available upgrades at the time of check-in is one of the program’s most important perks, and now, Hilton Honors is enhancing this valued benefit even further. Starting November 15th, Hilton will notify Gold and Diamond members 72 hours prior to arrival if a space-available room upgrade has been awarded. This will also enable the member to choose their upgraded room directly via the Hilton Honors app.

How it Works: Eligible members will receive an email and a Hilton Honors app push notification alerting them of their complimentary upgraded room. Once received, if the hotel offers Digital Check-In, the member can easily choose the location of their upgraded room through the app 36 hours prior to arrival. All stays under seven nights are eligible for this early confirmation, and it will be available in the coming months at all Hilton brands globally where space-available upgrades are currently offered, including Waldorf Astoria Hotels & Resorts, LXR Hotels & Resorts, Conrad Hotels & Resorts, Canopy by Hilton, Hilton Hotels & Resorts, Curio Collection by Hilton, DoubleTree by Hilton, Signia by Hilton and Tapestry Collection by Hilton.

These innovations are a continuation of Hilton’s mission to further the digital welcome experience and increase flexibility for travelers so they can relax and enjoy their destination, whether traveling for business or leisure, with family or friends.

Best regards,

William