Originally Posted by hotturnip

That's exactly what's happening. These lower-end properties can have staff that are--shall we say--less than professional.

Raise a ruckus with Hilton corporate. You've done enough.

[So, am I correct that they called you and just said, "We don't have room for you--go elsewhere," and didn't offer any options or compensation at all? If so, that's outrageous. You deserve the $200, plus a refund of your first night wherever you stayed, plus a boatload of points--I'd say at least 25,0000.]

Originally Posted by The Road Goes On Forever

By this time, yes, you are getting the brush off completely. IMHO, the property probably sees this as you are owed nothing because technically you weren't walked and you went along with whatever you were told when they called you the night of your reservation. Your reservation could have been cancelled by them but my guess is that it went to being a no show. Under that scenario you wouldn't get an email showing a cancellation occurred and it gives the property cover to say that simply you never showed up. If you were to escalate with Hilton, look for them to possibly fall back on that and possibly disavow any conversations you had the night of your arrival. Getting compensation after the fact for something like this is a difficult proposition. As you've already seen, calls to the property can be easily ignored just like calls/emails from HRCC can also be easily ignored. I would give up on contacting the property directly. By now their silence is deafening.