Originally Posted by
enpremiere
If neither of you were elites, I'm surprised that you were prompted to use stickers since those can only be used by passengers holding elite status or traveling with someone that has it.
Hopefully you get your $ back.
After referring the case to customer relations I got a generic email with a refund for the $200. They also threw 2500 points my way, which is better than nothing but I put the headache and the miss at closer to 5k or 10k points since it required quite a bit of work on my end and the system was clearly at fault. Nevertheless I'll take it.