Originally Posted by formfacts

I'm having a problem, looking for any ideas on how to solve.

I received the Iberia Chase credit card, and met the spending requirements (Receive 25,000 bonus points after spending $10,000 in 6 months). On my Chase statement, the points are listed in the month they were earned. But nothing in my Iberia account. I have called Chase and escalated this 4 times. They said they've notified Iberia to give me the points. Iberia has not posted the Avios. I have tried calling Iberia, and they say to email [email protected]. I have done this over and over, with no response.

What would you do? Does anyone have a phone number for Iberia I could try, I get nothing but pushback from the first line of customer service.

Thanks for any advice.