FlyerTalk Forums - View Single Post - Elite guarantee not honored
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Old Nov 7, 2021 | 10:01 am
  #162  
WasKnown
 
Join Date: Apr 2021
Location: Manhattan, Palm Beach Island, San Francisco, Boston, & Hong Kong
Programs: Lifetime United Global Services, Delta Plat, Hyatt Globalist, Marriott Ambassador, & Hilton Diamond
Posts: 3,165
Originally Posted by yyzflyer
YMMV. This is probably the elite benefit I have been denied most often since it became a Platinum/Titanium "guarantee". Even when granted it is usually accompanied by a room downgrade (as others have pointed out) or some other condition. Just recently I was denied a noon checkout (vs. 11 am) due to "government regulations" regarding Covid room cleaning requirements - a totally made-up excuse. I'll be testing it again at the Toronto Airport Marriott in the next few months, with low expectations.
Which properties specifically have been denying your late check-out? The only non-resort/convention hotel I’ve had that plays games with late check-out is the STR NY which will practically beg you to check out at noon.
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