FlyerTalk Forums - View Single Post - Elite guarantee not honored
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Old Nov 7, 2021 | 9:52 am
  #161  
yyzflyer
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Join Date: Nov 2001
Location: Toronto, ON
Programs: Marriott LTT, AA LTG MM, AC 25K
Posts: 3,951
Originally Posted by Kacee
Well from Marriott's perspective it's valuable as marketing . . . .

Though IME this is one benefit most properties are pretty good about honoring.
YMMV. This is probably the elite benefit I have been denied most often since it became a Platinum/Titanium "guarantee". Even when granted it is usually accompanied by a room downgrade (as others have pointed out) or some other condition. Just recently I was denied a noon checkout (vs. 11 am) due to "government regulations" regarding Covid room cleaning requirements - a totally made-up excuse. I'll be testing it again at the Toronto Airport Marriott in the next few months, with low expectations.
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