Originally Posted by Happy

I just realized that 4pm check out is a guaranteed benefit. I went down to FD in the morning of checked out at Paris Marriott Opera Ambassador last week to ask if I could have a 2pm check out. They said they could not offer late check out as the suite was already assigned to incoming guest. (the housekeeping at this property is extremely slow - on my stay even I gave 12 noon check in notification, the room was not ready until almost 5pm.)

They offered to give me a smaller room till 2pm. I actually was moving to Kimpton right by the Opera House within 6 min of walking. Then they offered to have their Concierge called Kimpton to inquire if Kimpton could let me check in early... Kimpton replied they would do whatever they could but no guarantee. (of course). Off I went, walked 6 min to Kimpton where they had my room ready.

I had no idea that Plat and up had guarantee 4pm late check out (except for resorts). Anybody here has claimed such benefit compensation? I ask so next time if similar thing happens I know what to do.